🏛️ CBSL Launches Online Complaint Management System for Financial Consumers

The Central Bank of Sri Lanka (CBSL) has officially launched an online Complaint Management System (CMS) to streamline how grievances against regulated Financial Service Providers (FSPs) are handled. 📈 • Objective: To enhance accountability, transparency, and efficiency within the banking and financial services sector by providing a structured digital platform for oversight. • Key Features: - 24/7 accessibility for lodging complaints online. - Real-time tracking of complaint status and progress. - Reduction in paperwork and processing delays. • Protocol: Consumers must first submit grievances to the relevant FSP. If the issue remains unresolved or the response is unsatisfactory, it can be escalated to CBSL via the CMS. • Strategic Impact: This move strengthens consumer protection and supports the digital transformation of Sri Lanka's regulatory framework. _Source: CBSL Official Announcement (May 15, 2026)_