CXM Conference 2026: Focus on AI & Personalisation 🚀

The Sri Lanka Institute of Service Management (SLISM) has announced the upcoming Customer Experience Management (CXM) Conference 2026. • Date & Venue: February 11, 2026, at Cinnamon Life, Colombo. • Theme: The event will be held under the title "CX Revolution: AI, Personalisation, and Beyond." • Key Focus: The conference will explore the transformative power of Artificial Intelligence (AI), data analytics, and hyper-personalisation in redefining customer value and service excellence. • Vision: SLISM aims to equip local corporates to harness technology to enhance, rather than replace, the human connection in customer engagement. • Attendees: It will gather a key audience including business leaders, C-suite executives, CX strategists, practitioners, and technology innovators. • Opportunities: The event will feature global thought leaders, expert panels, and interactive workshops, offering insights into emerging CX trends. Organisations can explore high-impact visibility via several sponsorship tiers.