📈 Dialog Axiata Enhances Digital Customer Support via AI-Powered DIA

Dialog Axiata PLC has upgraded its digital customer experience by integrating advanced AI capabilities into its Intelligent Assistant, DIA. Accessible 24/7 via WhatsApp (0777678678) and the MyDialog App, the service delivers smarter, convenient self-service options across Sri Lanka's telecommunications landscape. • Core Services & Functions: - Account Management: Real-time balance checks, package detail inquiries, data add-ons, and package modifications or reversals. - Troubleshooting & Support: Damaged recharge card PIN resets, instant complaint lodging, and service reconnection requests. - Broad Reach: Covers Dialog Mobile, Home Broadband, and Dialog Television services. - International Features: Direct activation of roaming services for customers traveling overseas. • Strategic Focus: - Enhances accessibility within Sri Lanka's ICT/BPM and digital infrastructure space. - Drives operational efficiency by offering proactive, streamlined automated assistance on everyday digital channels.