📈 HNB Central Collections Unit Earns ISO 9001:2015 Certification

• Key Achievement: HNB PLC, Sri Lanka’s leading private sector bank, secured the ISO 9001:2015 Quality Management System certification for its Central Collections Unit (CCU), issued by Bureau Veritas Lanka. • Scope & Impact: Covers debt collection and recovery within personal financial services. The framework standardizes customer engagement, case documentation, and recovery timelines, aligning recovery practices with regulatory expectations and customer protection standards. • Operational Risk Management: Uses a risk-based approach to segment accounts by delinquency stage—guiding them from early reminders to structured repayment plans. This supports HNB's strategy to resolve under-performing and non-performing accounts while controlling impairment levels. • Institutional Profile: HNB holds an AA-(lka) rating from Fitch Ratings Lanka Ltd and maintains accolades including Euromoney's Best Bank for Large Corporates in Sri Lanka 2026 and Ceylon Chamber of Commerce's Best Corporate Citizen 2025.