Human Oversight Critical for AI & Tax Automation in Sri Lanka 📈

• System Failure & Anxiety: The Inland Revenue Department's automated RAMIS tax system is causing severe anxiety for taxpayers due to rigid algorithm-driven processes, generating premature penalty assessments, legal threats, and asset seizure warnings caused by data synchronisation lags. • Public Finance & Reform Pressure: Operating under strict automated settings to meet revenue targets following national tax reforms, RAMIS rapidly processes high-volume financial data but lacks mandatory human due diligence to verify manual records before sending automated demand notices. • Automation vs. Human Touch: While advanced tools in ICT/BPM, creative sectors, and corporate governance enhance efficiency, they rely on computational simulations without human conscience, empathy, or emotional understanding. • Strategic Imperative: Experts—including a former Deputy Governor of the Central Bank of Sri Lanka—emphasize that tech adoption in the public sector and wider economy must balance automation with active human oversight to prevent toxic workplace environments and public distrust.