Salesforce Launches Headless 360 to Drive 'Agentic Enterprise' Adoption 📈

Salesforce has unveiled Salesforce Headless 360, a browser-independent architecture that exposes platform capabilities via APIs and MCP tools, specifically designed for AI agents to execute workflows and build experiences autonomously. • Core Innovation & Access The shift enables AI agents to bypass traditional web interfaces, accessing business logic and data directly. This supports Sri Lanka’s growing ICT/BPM sector by allowing developers to build more flexible, automated solutions using tools like Claude Code and Cursor. • Developer Tools & Productivity • Includes 60+ new MCP tools and 30+ preconfigured coding skills. • Introduces Agentforce Vibes 2.0 with multi-model support (Claude Sonnet, GPT-5). • Natural language DevOps via the DevOps Center MCP allows agents to handle complex deployments from simple text descriptions. • Integration & Experience Layer The Agentforce Experience Layer delivers interactive components (approvals, decision tiles) across platforms like WhatsApp, Slack, and Teams. This enhances the digital services landscape by bringing enterprise workflows directly into commonly used communication channels. • Trust & Governance Enterprises gain control over AI behavior through a dedicated Testing Centre, A/B testing, and session tracing. The ecosystem is further bolstered by AgentExchange, integrating over 1,000 partner-built agents and tools from global tech leaders.