🏆 Union Assurance Wins Prestigious Global Celent Model Insurer Award 2026

Sri Lankan life insurer Union Assurance has been named a Model Insurer for Customer Experience at the Celent Model Insurer Awards 2026. This marks the second time the company has received this honor, making it the only Sri Lankan insurer to ever be recognized on this global stage. • Key Recognition Highlights: The award was secured for the company's "Connected Life Initiative," powered by the Clicklife App. The program provides an end-to-end digital lifecycle spanning insurance education, automated underwriting, and real-time claims tracking. It also features "Clicklife Suwamaga+," an AI-powered wellness ecosystem. • Operational & Performance Metrics: The digital initiative has surpassed 100,000 app downloads. Achieved a 69% straight-through processing (STP) rate for automated underwriting. Reduced claims processing effort by over 80%, cutting average handling times down from 25–30 minutes to approximately 5 minutes. Features a 24/7 self-service platform with 100% digital submissions and integrated electronic medical/lab report exchanges. • Strategic Context: The recognition highlights the strength of Sri Lanka's financial services and technology capabilities, with the platform being engineered entirely in-house by local talent. This milestone follows the company's initial 2020 Celent award for core technology modernization, demonstrating a long-term digital transformation roadmap within the domestic insurance sector.